*Refund and Cancellation Policy*

*Effective Date:* May 30, 2025

At GENIUS FIRE SAFETY & MEP SOLUTIONS, we strive for 100% customer satisfaction. Please read our refund and cancellation policy below:

1. Order Cancellation

* Orders can be canceled within *24 hours* of placement, provided they have not yet been processed or shipped.
* To cancel an order, please contact us immediately at \[[your-email@example.com](mailto:your-email@example.com)] or call us at \[your-phone-number].

2. Refund Policy

* Eligible refunds will be processed within *7–10 business days* after the returned product is received and inspected.
* Refunds will be made through the original method of payment.

3. Non-Refundable Items

* Customized or special-order items are non-refundable.
* Services that have already been rendered are non-refundable.

4. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please notify us within *48 hours* of delivery with relevant pictures, and we will arrange a replacement or refund.

Contact Us

We’re here to help! Get in touch with us for inquiries, product information, service support, or consultation.

Address:
1st Floor, Opp: MCH Market,
RBI Quarters Lane, Ameerpet,
Hyderabad, Telangana, India.

Phone Numbers:
📞 +91 90520 60911
📞 +91 72079 07779
📞 040 4896 2648

Email:
📧 geniusfiresafetyhyd@gmail.com
📧 sales@geniusfiresafety.com